TRC’s Returns and Exchanges Policy

At The Rink Collective, community is at the heart of everything we do. We want you to love your gear but if something isn’t quite right, we’re here to help.

Please review the returns and exchanges FAQ’s before starting a return or exchange. When you're ready, use the link at the bottom of this page to begin the process.

While we maintain clear return guidelines, our mission is to serve with integrity, fairness, and grace. If you believe your situation needs special consideration, please reach out.

We’re value your business and collaboration as we strive for our mission and will always do our best to take care of you. One Team - One Family - All Together

  • You have 30 days from the date your order is delivered to return or exchange an item. To be eligible for a return or exchange, your item must be:

    • Unworn and unwashed (trying on for fit is perfectly fine)

    • Free from stains, odors (including smoke, cologne, or deodorant), and animal or human hair

    • In its original packaging, including the clear ziplock bag, with tags attached

    • Returned with the original packing slip or order number included

    If you are returning a hat, please ship it back in the original box to prevent damage.

    Please note: Excessive wrinkling or damage may result in a denied return. All returns are inspected upon arrival.

  • The following items cannot be returned or exchanged:

    • Final Sale or Clearance items

    • Any item returned after the 30-day return window

  • Refunds

    Once your return is received and approved, please allow up to 7 business days for processing.

    Refunds will be issued to your original payment method and may take 1–5 business days to appear depending on your bank.

    Please note:

    • Refunds can only be issued to the original payment method used at checkout

    • Original shipping costs are non-refundable

    • Returns & Package Protection is non-refundable

    Exchanges

    Need a different size or color? We're happy to help.

    • Please follow the return instructions and include your exchange request with the returned item.

    • Exchange requests are processed once your return package has been scanned in transit to us.

    • If the requested item is out of stock, a store credit will be issued instead.

    • To ensure proper processing, please avoid combining multiple exchange orders into one return package, as each exchange is processed individually.

  • Please use the return label provided through our return portal.

    • If you purchase your own label, we may not be able to track the package or guarantee processing.

    • If you purchased Returns & Package Protection, your return shipping cost is covered.

    • If not, the cost of return shipping will be deducted from your refund.

  • If you received a damaged, defective, or incorrect item, please notify us as soon as possible. Email support@therinkcollective.com within 30 days of delivery and include:

    • Your order number

    • Photos of the issue

    If eligible, we will provide a prepaid return label (for domestic orders) and send a replacement.

    Claims submitted after 30 days will be considered normal wear and tear and may not qualify for replacement.